FAQ (Frequently Asked Questions)
For questions not answered here, please contact us.
1) Shipping and handling rates
We use a flat rate for shipping and handling, currently 2.95 euro. No other costs will apply to your order except for the goods.
2) Shipping time
You can see expected time when each product will be shipped on each product details page. We normally do not split orders so if the shipping time differs your order wil be shipped once all products are in stock and ready to be sent.
DogFashionLover is located in Sweden (in the EU). Shipping within the EU is quit fast, normally a couple of days. To USA or other continents postal service usually takes 2-5 weeks.
We use regular postal mail.
3) Payments
We use www.2checkout.com as our payment processor partner. 2checkout is one of the largest payment processors in the world and highly trusted on millions of websites.
2checkout is designed to be secure both for the buyer and the seller. Your payment information is never shown to us.
If you prefere to use PayPal, you can do it through the 2checkout system too.
4) Exchanges, regretts and fabrication errors
Please see refund policy.
5) Personal information
Please see privacy policy.
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